Key Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support,
• Establishing a positive rapport with all clients and customers via phone.
• Interacting with customers to ensure they have a desirable and shareable experience.

Requirements

• Graduate with 1 year voice experience in Travel Process
• Communication and thought process has to be good.
• Excellent communication skills.
• Fluent in English
• Must be comfortable working from the office.